Using Our Website
It's super easy to stay on top of your upcoming reservations and make any necessary amendments! Simply create a mymegabus account and you'll be able to manage all your bookings in a flash. Plus, saving your info means that when you're ready to book again, it'll be a breeze!
After registering with megabus, you'll receive a confirmation email with an authorisation code. Click on the link in the email to validate your email address. This is an extra security measure to ensure that only valid email addresses are used for registration.
This information relates to the person whose credit or debit card is being used to make the purchase on our website. These are the details that are pre-entered on the Worldpay payment form when you make a future reservation.
Please log into your mymegabus account and select ‘personal details’ from the side menu bar. You can then make any amends, then save your changes.
Please visit our login page and select the ‘forgotten password’ link to reset your password.
Please check your email address for the megabus reservation email. If you’ve received this, your transaction was successful. If you don’t receive this within an hour after you’ve booked, please email us at enquiries@megabus.com.
For the best experience in viewing and using our website, we recommend the following operating systems and browsers.
Operating Systems
• Windows 7 or above
• Android 4.4.2 and above
• iOS 9.2.1 and above
Browsers
• Microsoft Internet Explorer 10 and above
• Google Chrome latest version
• Mozilla Firefox latest version
• Safari 8 and above
Try refreshing your browser first. If the site still isn’t working properly, please contact us to report the problem and we’ll do our best to help.
We’re sorry to hear you want to make a complaint. Please send all the details to us, including nature of the complaint and relevant details in writing to enquiries@megabus.com. We’ll aim to respond within 14 days.
If we are unable to resolve any complaint, you can raise your concerns with Bus Users UK. They can only help if you have already contacted the Operator. You can visit complaints, call 0300 111 0001, e-mail: complaints@bususers.org or alternatively write to Bus Users UK, 22 Greencoat Place, London SW1P 1PR
If you can’t find the answer to your question please email us at:
enquiries@megabus.com and we'll do our best to get back to you by email within 72 hours.
If your query is about an existing megabus reservation, please remember to give us your booking confirmation number when you first contact us.